About
For growing businesses! If you have consistent ongoing work and prefer to have a set weekly schedule of hours and to embed my services into your business, then Retainer packages could be perfect for you!
This retainer package is for up to 40 hours support for a one month period which equates to approximately 10 hours per week.
Minimum 3 month commitment (month by month after initial 3 months)
Unused hours are non-refundable
One month notice to cancel
FINE PRINT:
With retainer packages, the price is locked in and so are the hours. Your work is allocated into my working week and will be given priority over casual work.
The hours I allocate for you means that I am not open to other client work for those same hours as this ensures that I have time allocated to provide your services each week.
This also means that I do not roll over any unused hours to the next time period.
This package is for Administration Services & Course Services for you the client only. If you are not able to see the service listed on my website please check with me to understand if I can support your requirements.
The services are to be agreed upon between us prior to the commencement of the package and will be documented in the service agreement.
Any costs incurred such as phone calls, line rentals, specific stationery purchased on your behalf, other purchases on your behalf, specific software required that needs a paid licence will be added to your invoice.
Any time spent responding to messages, email, calls are also included in the hours.
How it works
Once you book your services you will be sent a link to book in a discovery call where we discuss your needs, expectations, agreed hours each week, how things are to be delivered and timelines. Contracts are signed and passwords shared and we get to work. Invoices are issued monthly in advance.
The Practical Info
To ensure that we provide the best service we ask that all clients provide a minimum of 48 hours notice for work to be completed within business hours.
The best way to work will be to have a weekly meeting and set of ‘expectations’ and establish good communication with clear requirements on what is needed, when it's needed by, who will do what, and what needs to be actioned before the task can be done.
Standards
Working hours are during the working week. I don’t work on weekends or after hours unless its by choice.
My time is valuable. I don’t do things for free, bargain on hours or provide discounts.
I don’t do anything unethical or unlawful.